We use the technology of secure connections (SSL), which guarantees the confidentiality of user-provided data. SSL-technology provides effective protection of information received from possible interception by third parties. Our Company constantly improves the security technologies used to prevent unauthorized entry into the system, as well as to prevent unauthorized access to data.

The verification process takes up to 24 hours. The actual time of consideration depends on the number of applications received.

We do our best to make this process as fast as possible.

No. In order to protect your data, all documents should be uploaded only to My Account.

Upload an image of the two sides of your credit card in the appropriate form in My Account.

Please note that you need to close or retouch using the graphical image editor all the numbers that are located between the 6 first and 4 last digits in the front image of a bank card. In turn, on the back image of a credit card, similarly close or retouch the CVV / CVC code. All other data on both sides of the card must be open.

Fill in the appropriate form in My Account and attach a scan of the document that certifies the address of your actual residence. The list of documents and requirements for the passage of the address verification procedure is presented in My Account.

Fill in the appropriate form in My Account and attach a scan of a document that certifies your identity. The list of documents and requirements for passing the identity verification procedure is presented in My Account.

Verification is a procedure that provides for documentary confirmation of the user's personal information and is aimed at increasing the degree of protection of the funds and personal account of the client.

To pass the verification, you must perform two mandatory steps: verification of the person (documentary proof of your identity) and verification of the address (documentary proof of the place of your actual residence).

You can open a trading account only after the user has studied and accepted a public offer when registering My Account. Acceptance of the Customer Agreement, as well as all annexes to it, means that the trader has a full understanding of all the conditions of these documents and the adoption of the full set of rights and obligations set forth in the Agreement. To sign a paper version of the Client Agreement is not required.

The company does not charge a fee for depositing and withdrawing funds. The commission can keep your bank or payment system through which the payment will be made.

Go to the "Withdrawal" section in My Account and make a corresponding application.

Detailed information about the methods of depositing a trading account is presented in the corresponding section of My Account.

Specific limits are set depending on the type of trading account, as well as the replenishment method used.

Yes. Trading advisers allowed.

On Forex an open position is transferred the next day with the accrual of rollovers (swaps). Their size is determined by the difference in the discount rates of the Central Banks issuing the main currency, as well as the currency of the quotation of the trading instrument. It should be noted that the swap can be positive or negative. The Company sets swap rates in accordance with the rates of liquidity providers.

This is the ratio between the trader's own money and the borrowed funds that the trader takes from his broker. A leverage of 1: 100 means that to open a position, a trader needs to have in his account an amount that is 100 times less than the size of the opened transaction.

If the margin level on the client's trading account becomes equal to or lower than the "Stop Out" value, the Company has the right to forcibly close any open orders in the trading account at the current market prices without prior notice and consent of the client.

The cause of this problem most often are:

- The application of the investor password in the authorization process in Metatrader4, which is used only to monitor the trading. In this situation, in the "Journal" section there will be the status of [Investor mode], meaning "the inability to perform trading operations". To start trading, exit the terminal and run the program again, indicating the valid trading password when authorizing.

- No internet connection. Check the status of the Internet connection on the indicators located in the lower right corner of the terminal. If there is no connection, try entering the terminal again; the cause of the problem may be the choice of the wrong server or the indication of the wrong password.

Please note that the "Buy" and "Sell" keys are displayed in gray in the "New Order" menu and are inactive if you do not specify all of the order characteristics. Also, an order is not opened when the execution of an order of the corresponding volume is not possible for the type of trading account used.

In the program window, right-click on the selected trading instrument. After that, a menu will appear where you need to click on the "New Order" button. Then set the characteristics of the order and open the position by clicking on the "Buy" or "Sell" button.

ECN.Broker CopyTrading is a service for automatic copying of transactions of successful traders. The service allows you to both subscribe to the strategies of other traders, and create your own strategies and profit from subscribers.

In order to open a strategy, you need to open an account of COPY type, on which no subscriptions will be issued. You can open an account in your Personal account in the CopyTrading section. After that, go to the service, to the "My Strategies" tab and click on the "Create Strategy" button. Come up with a name for the strategy and set up a commission for subscribers. In a few minutes, your strategy will appear in the overall ranking. Start trading on an account to move up to the top of the rankings on returns and gain more subscribers.

In order to subscribe to the strategy, you need to open a COPY account and top it up by at least $100. You can open an account on the CopyTrading page in your Personal Account.

In order to subscribe to a strategy, select it in the Strategy Ranking and click the Subscribe button. Set up the volume of transactions copying (you can set up AutoFit for automatic settlement) and select the account to copy. Read more about opening a subscription in the User Guide.

You must have a minimum of $100 in your account to subscribe. If you subscribe to a fixed fee strategy for a period, you must additionally have a fee on your account at the beginning of each period.

New items will not be copied as long as the balance remains below the minimum amount.

In ECN.Broker CopyTrading, you can set up the volume of copied transactions.
Automatic selection of settings automatically adjusts the amount of copying based on the ratio of funds in the subscriber's account to funds in the manager's account. For example, if in your account $1000, and in the account of the manager $5000, and the manager opened a transaction of 2 lots, then in your account the volume of 0.4 lots will be copied. So you will always have enough money to copy the next deal.

Like the manager, transactions are copied in the same volume as in the strategy.

Fixed volume of the lot - transactions will always be copied in one volume.

The option indicating the coefficient - transactions will be copied in a larger or smaller volume according to the coefficient from 0.1 to 10.

If the amount of the next transaction is more than the amount on the account according to the specified settings, the transaction will not be copied.

The manager can set up a commission and select a percentage or fixed commission from a profitable transaction, or set up a period fee. The fee is deducted automatically from each profitable transaction or once in a period.

Yes, you can copy multiple strategies on both different accounts and one account.

The maximum number is 30 subscriptions per account. The total number of subscriptions is unlimited.

The investor can limit the losses on the account to the amount of loss or, conversely, limit the amount of profit. Stop loss or steak profit are set when setting up a subscription. When the restriction is triggered, the subscription is suspended.

As long as your account has active subscriptions, you can't open deals yourself. You can suspend or close subscriptions and thus close all active transactions opened by strategies. After that, you can trade on your account yourself.

A strategy rating is a list of all strategies available for copying, ranked by yield. In addition to profitability, this page contains other important parameters:

• The history of the account on which the strategy is conducted: age (in days), total income received, maximum drawdown. These parameters can be used to judge the risk level of the strategy. But remember that past results do not guarantee the same profit in the future.

• Yield chart. Open the full schedule by clicking on the strategy name. The green line reflects the total yield of the trading account, the blue line reflects the yield for each day. The graph can be approximated and reduced.

• Number of active subscribers and their total income.

• Terms of subscription. This can be a percentage of a profitable transaction, a fixed amount in dollars or a daily fee.

The investor's profit depends on several points:

From the set copy mode. By setting the copy
mode, the investor selects the volume of the copied transactions. If the copy mode is set other than "like the manager," the result is proportional to the copy volume.

From slippages. Copying is real market deals, and the slippages at the strategy manager and subscribers may not match.

From the established levels of stop loss and take profit. For example, a stop loss could work for an investor and unsubscribe him from the strategy, and the manager continued to trade.

If you see that none of these causes caused the copy to be suspended in your case, please report it to Support.

Yes, you can pause or close your subscription by clicking on the My Subscriptions tab. In this case, all active subscription transactions will be closed.

Subscriptions with fees from a lucrative transaction are paid automatically after income is generated. A subscription with a fee for a certain period is paid automatically immediately when signing up for a strategy, so the account must have the required minimum amount. The reward for the next period will be automatically written off and the subscription will last.

Your subscription is likely to have been suspended. The account balance may have dropped below the $100 threshold, the manager's fee was not paid, or the set stop loss that suspended your subscription may have worked. If the suspension was due to other reasons, please contact Support.

Some transactions may not have been copied due to a lack of funds in your account. Check your account balance, configured copy volumes, or contact Support for other possible reasons.

You can top up your account at any time in a convenient way on the top up page.

Only available funds that are not eligible for transactions can be withdrawn from the subscribed account. To withdraw all funds from your account, you must first pause or close the strategies on your account. This means that all active transactions under these strategies will be closed. When the funds are withdrawn, you can renew your subscriptions.

The manager can withdraw funds from the account at any time.

The currency of the account on Mini accounts is in USD, however, when deposit a trading account, for example, for the amount of $100, you get a deposit 100 times higher - 10,000 cents. When withdrawing funds from the trading account, there will be a similar conversion to US dollars.

The minimum lot size on the Mini account is 0.01 (equivalent to 0.0001 lots). The maximum number of open positions and orders is 250.

Forex and Metals instruments with the suffix ".m" at the end of the symbol name (for example EURUSD.m).

The minimum amount to trade is $1, but technically you can start trading with an amount from $0.1.